When agents place outbound calls, the Talk number selected in the call console appears as the caller ID. If you have an outside number that you'd like to appear for caller ID instead, you can add it as an external number. This does not route incoming calls to the external number into Talk. It only allows you to place outbound calls using the external number. For details on configuring using an external number for your outbound caller ID, see Standardizing your outbound caller ID. To add an external number Click Add line > Add an external number. Enter the external number in the window that appears and click Call to receive a verification code. Enter the verification code from the screen on your phone to verify the external number. The external number now appears in your list of phone lines. Important: An external number uses your Talk number to make outgoing calls. Because of this, you will be charged the same rate as any other outgoing Talk call. Forwarding incoming calls from an existing number to Talk If you want to keep using an existing telephone number for support, you can forward the calls to a Talk number.
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