If you don't know which tickets have been completed, you could redo work and get off track. It is also important to keep records of every ticket, so you can put them in reports and use them in other ways to make sure that everyone is productive. Other and Paid Products While our service desk product is great for Information Technology departments, we also offer other products, including patch management, RMM tools and aversion of our CDM. We also have a paid version of the CDM, as well as NxSIEM and Acronis backup cloud, both of which are paid subscriptions. We want to ensure that you are completely covered, whether you use all of our products or just a few. contact us today to learn more.
Service desk is single point of contact between users and organization or service provider. Service Desk:Single point of contact Purpose statement of Service desk: The purpose of the Servicedesk practice is to capture demand for incident resolution and service requests. It should also be the point of communication for the service provider with all its users. Keywords to remember: Demand for incident resolution and service request, Single point of communication. Objectives of Service desk: In this section i would like to explain different objectives of service desk. The key objective of service desk ITIL process is to communicate with user and give the fast response to the user. Kindly check following objectives defined by ITIL: Service Operation Management: The key task of service desk is Restoring the " normal service operation " as quickly as possible in the case of disruption. Updates to Stakeholders: Service desk team members task is Providing timely and quality updates to all stakeholders Communicate with users about ongoing IT issues: Take steps to improve user awareness about ongoing IT issues and to promote appropriate use of IT services, components, and resources Escalating Incidents: Service desk people is assisting other ITSM processes and functions by escalating incidents and requests using defined procedures and maintaining effective communication channel.