The right-sized ITSM Fully-featured service management, IT operations management, and Project Management capabilities sans the complexity. Transparent pricing Our pricing is transparent. The product is robust and stable leading to quick and easy go-live with no business disruptions. Shorter learning curve The intuitive documentation and the innate, simple nature of the product provisions a short learning curve. Multi-tenant Built from the ground up as a multi-tenant SaaS product, implies faster upgrades and more release cycles. Scalability Extensible with OOTB integrations using Freshworks Neo. See why analysts and practitioners prefer Freshservice Get your hands on an award-winning software now Gartner Peer Insights Customers' Choice for ITSM Tools G2 Service Desk Software Leader Fall 2020 CIOReview Most Promising ITSM award 2020 G2 Fastest Growing Products Best Sofware 2021 The Freshservice impact on our customers ISG IT Department achieves 98% Excellent Customer Satisfaction with Freshservice First call resolution 76.
ServiceNow customization ScienceSoft can render you technical aid in making ServiceNow meet your business requirements. We set up and adjust the platform without code changes and also do various code-based customizations, such as back-end and client logic, code-level integrations, and access configuration. Custom ServiceNow app development Although the existing ServiceNow functionality offering is extremely rich, you can still miss some apps or features. For example, the product you need may be included in the more expensive functionality package and buying it because of one app would be too wasteful. Or you don't think that using one of your purchased apps is sensible because you are dissatisfied with the concept behind it. A custom ServiceNow application is always a good way out for such occasions. Our certified ServiceNow application developers will analyze your functionality requirements, design and deliver the app in a reasonable time frame. ServiceNow testing To ensure the quality of your ServiceNow solution, our certified team of test engineers can put your system through paces and uncover all there is to fix about it.
ServiceNow Alternative | Sign Up for Freshservice ITSM Software Your answer to ServiceNow's alternative is here Flip-the-Switch on your ITSM strategy with Freshservice 21-day free trial. No card required. Compare IT Helpdesks Servicenow Experience Faster Time-to-value with Freshservice Freshservice is an intuitive solution that allows easy configurations to suit your company's process and workflow needs. Seamless continuous deployments enable your team to provide uninterrupted Support - without too much legacy debt beneath a patched-up solution. Experience the benefits of working with a solution that offers unrivaled time to value. No matter your organization's size, Freshservice offers the right-sized service management solution that helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration. 6 Reasons to Choose Freshservice over ServiceNow Seamless support experience Dedicated assistance to help you move all data to Freshservice so that your team can start from where they left off.
They thoroughly check ServiceNow functionality, integrations, performance, security, usability and data quality to help you make your solution fully comply with your requirements. ServiceNow support To help you maintain the performance and user convenience of your solution, ScienceSoft's experts can provide ServiceNow support services. This includes not only basic user support activities but also system parameters monitoring and on-the-fly troubleshooting. ServiceNow managed services ScienceSoft can become your ServiceNow managed services provider for you to enjoy using ServiceNow without thinking about its performance issues or surfaced defects. We will take over all the worries concerning system administration and performance, security, and ongoing improvements as well as user training and support. SERVICENOW PRODUCTS WE COVER Why ScienceSoft Exactly? Here is what makes us fit to become your ServiceNow services provider. 10 years of experience A Premier ServiceNow partner An approved ServiceNow Reseller status (via USA) 24 ServiceNow certificates in the team Don't hesitate to reach out!
Rather you need a system like JIRA where users can easily assign issues for QA testing and allow anyone to reopen tickets. Pros -can search to find topics -can customize search for tickets and service request -can excel tickets and customize the information -if you developers access you can create reports -receive email confirmation and when tickets are updated -can uploads images and video Cons -when creating a service request the user cannot specify the name. First a request is created [sc_request] then automatically a requested Item is created [sc_req_item] with a default title which is extremely confusing -only the user who created Incidents can reopen Incidents -only the user who created Incidents can then link to previously closed incidents -if you don't have developer access you can only see the tickets you created and need other users to add you as a watcher to the ticket -Incidents cannot be changed into Service requests, and those changes can't be tracked.
Selected Projects ServiceNow Evolution and Support for a European Bank with 40, 000+ Staff ScienceSoft provides ServiceNow continuous delivery to a European bank employing 40, 000+ staff to make sure the bank uses a system that completely fulfills their needs. As part of the project, ScienceSoft executed various tasks, for example, performed ServiceNow integrations, created an interface for firewall rule requests and changed the process of reporting incidents. LEARN MORE ServiceNow Portal Development for Biomaterial Usage Regulation ScienceSoft developed a ServiceNow-based solution for a governmental institution to manage the utilization of human biological material. The solution combined a ServiceNow portal and a custom internal operations app to help the Customer process biological sample inquiries faster and stay in line with respective legislative acts. ServiceNow Consulting and Integration for a Multinational with 17, 000+ Staff ScienceSoft's ITSM experts advised the IT company's client, a multinational enterprise focused on construction and engineering, with offices in 12 countries and 17, 000+ staff, on the integration of ITSM systems, as well as carried out integration between the multinational enterprise's ITSM solution and the IT company's ServiceNow system.
Service reports and dashboards IT service managers can use integrated dashboards to gain insight into wait and service times, as well as CSAT data to guide staffing and other business decisions. Walk-up Experience is part of ITSM